Here are the most important answers about ordering, payment, shipping and returns. Question not listed? Message us on WhatsApp or at [email protected].
Do I need an account to order?
No. You can order as a guest. With an account you see all your orders and saved addresses and can register a return with one click – after ordering, choosing a password is enough.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Klarna, Amazon Pay, Scalapay and Satispay. The methods shown depend on the delivery country. All payments are encrypted and processed by Stripe.
How much does shipping cost?
Germany: €9, free from €150. EU countries: €19, free from €250. Outside the EU (e.g. Switzerland, UK, USA): from €30 depending on weight, free from €400. You see the exact cost at checkout before paying. Details: Shipping information.
When will my order ship and how long does delivery take?
Orders received on a working day before 12:00 (noon, German time) ship the same day, later orders the next working day. Delivery: Germany 1–3 working days, EU 2–4 working days, outside the EU usually 3–6 working days.
How can I track my parcel?
As soon as your parcel is on its way, the tracking number appears on your order page – via “View and track your order” in the order confirmation or under “My orders” in your account. The carrier (DHL or GLS) also notifies you.
Can I change or cancel my order?
Yes, as long as it has not shipped yet: message us on WhatsApp (+49 1521 9658830) with your order number as soon as possible. The order page has a “Request cancellation” link for this.
How do returns and exchanges work?
You have 14 days from receipt. Register your return with our return form (also without an account, using your order number). Choose a refund, an exchange for another size or colour (free shipping of the replacement) or store credit with a 5 % bonus. Full details: Returns & exchanges.
When will I get my money back?
At the latest 14 days after your return reaches us, to the payment method you used.
What if an item arrives damaged or wrong?
Please send us a photo via the return form or WhatsApp. For faulty or wrong items we pay the return shipping.
Which size should I choose?
Size details are in the product description. If you are unsure, message us on WhatsApp with your usual size and height and we will gladly advise you. If something does not fit, you can exchange it within 14 days.
Do you ship outside the EU? Are there customs fees?
Yes, we ship worldwide, for example to the UK, Switzerland, the USA and most Arab countries. Deliveries outside the EU may be subject to import duties and taxes of the destination country, which are usually paid by the recipient.
Where is Moda Mix based?
Moda Mix is an online shop based in Solingen, North Rhine-Westphalia, Germany. All company details are in the legal notice.
How do I contact customer service?
By WhatsApp or phone on +49 1521 9658830 or by e-mail at [email protected] – in English, German or Arabic.